Hill Top Ambleside Holiday Accommodation Booking Terms and Conditions

TERMS AND CONDITIONS

Click here to download the Hill Top, Ambleside booking form

1. TO MAKE A BOOKING. a) Check availability; b) Ring us on 015394 33826 so we may hold your dates for 2 days; c) Download and print off booking form (please ask if you would rather have one sent via post); d) Return completed booking form with cheque or alternatively you may pay by credit/debit card at the time of booking over the telephone.

2. CONFIRMING YOUR BOOKING. A deposit of £100 is required to confirm your booking. If however you are booking within 2 calendar months of your holiday, payment must be made in full when booking. Please note your holiday is not confirmed until you have received written confirmation from us and we reserve the right to refuse any booking before we have issued the written holiday confirmation form. Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur. You must be over 18 years of age at the time of making your booking. As soon as you receive the written confirmation form, you must check it carefully. Any errors must be reported to us immediately.
3.    BALANCE PAYMENT. The balance of your holiday is due at least 2 calendar months prior to holiday commencement. This can be paid by forwarding a cheque or telephoning your credit/debit card details to us on 015394 33826.      Non payment of the final balance when it comes due will constitute cancellation of the holiday and forfeit of the deposit.
4.    HOLIDAY COST. The prices quoted are in £ sterling for 7 nights accommodation from the changeover day of Saturday. Included in the price are gas, electric, and bed linen.
5.    ALTERATIONS TO THE BROCHURE. The company endeavours to ensure the information contained in the brochure is correct. However the information may have changed by the time you book so you must ensure you check all details of your chosen property including prices when you book. The partnership cannot accept any responsibility for any inaccurate, incomplete or misleading information about any property, its facilities and or services except in the case of negligence by us.
6.    SHORT BREAKS. These can be arranged for a min 3 night stay, but are only bookable within 1 month of your intended arrival.
7.    OCCUPANCY. Your group must not exceed the maximum number of people the property will sleep as detailed in the description. If it does the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation.
8.    PETS. We usually take one dog. All pets are accepted on the understanding that no trace of your pet will be evident when you depart. Pets are not allowed on furniture including beds and sofas, or upstairs in the bedrooms. Your own pet’s bed and drying towel must be supplied. Pets are charged £10 per pet per week; you must mention your pet when booking.
9.    With regret Hilltop does not accept children under twelve. Babies fine.
10.    TOWELS. Towels of any description are not provided, sorry.
11.    KEY COLLECTION. Your property is available from 3.00pm on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. Keys can be collected prior to the stated time however your property will not be guaranteed to be ready prior to this. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 3 days before holiday commencement. Keys must be returned to the collection point on the day of departure.
12.    PARKING. There is one parking space, available at the discretion of the owners, for your use during your stay in Hilltop only.
13.    CARE Of HILLTOP. We ask that you treat our apartment with respect and leave it clean and tidy. Please report any
damage/ breakage to the staff on or before departure in order for us to fix/replace these ASAP. Damage/breakage’s caused through neglect may be charged for; in this case we will contact you within 72 hours of departure.
14.    GOOD HOUSEKEEPING BOND As is common with hotel bookings we require current credit/ debit card details to be held in lieu as a Good Housekeeping Guarantee, this is intended to offset the cost of remedying damages or restoring the property to a suitably clean condition which is not covered by normal budgeted cleaning. Alternatively you may present a cheque for £50 as a deposit which can be destroyed on departure. Bond arrangments should be made before arrival, with your final payment. Please be assured monies are only charged if deemed necessary to recover reasonable losses. If funds are required we will notify you in writing of the amount.
15.    COMPLAINTS. You must report immediately to us, whereupon, if possible, the matter will be resolved straight away. Reporting complaints after your holiday is too late for us to rectify and properly investigate.
16.    ALTERNATIVE ACCOMMODATION. In the unlikely event that we are unable to arrange the holiday accommodation requested, we will refund in full all monies paid.
17.    CANCELLATION. If you cancel your holiday prior to 2 calendar months before commencement 50% of the deposit will be non refundable; within 2 months, cancellation costs is 100% of the holiday cost. If your booking is re-sold we will refund your costs, minus 50% of your deposit to cover admin.
18.    UNFORSEEN CIRCUMSTANCES BEYOND OUR CONTROL. Compensation payments will not apply where we cannot fulfill our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
19.    TERMINATION. We reserve the right to forthwith terminate any letting in the event that the hirer or any of the hirer’s party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties or have more people staying in the property than listed on the booking form. In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.
20. Hill Top and it's boundaries are totally non-smoking.